How do I join the V.I.P Group?
Our V.I.P Group is a place to share your creations, have input on upcoming designs and preview the designs before they are available on the website! Please click the link below to request to join our V.I.P Group. Note: we filter requests so if you have a new profile, no profile picture or the profile doesn't look active, then we will not accept your request.
Do you have a Store I can visit?
We would love to be able to meet you in person, however, we are online only.
We offer several payment methods, including:
- Credit or Debit Card
- Put it on Laybuy
Do you have Gift Vouchers?
We do offer Gift Vouchers. These are a great idea for Charity Raffles, Birthdays, Mother Day, or even to spoil a special someone in your life! You gift voucher can only be used for the website it was purchased on. For example you cannot use an instock gift voucher on the pre-order checkout and vice versa.
We understand that making a shipping saving so you can buy more fabric is ideal, however, we do not offer a combined shipping code as we like to keep our orders shipped efficiently.
Our postage rates are Australia-wide and are calculated at time of checkout based on order weight. There is both a Standard and an Express option, however, the following rates apply:
|Postage Weight||Standard Postage||Express Postage|
|Up to 500g||$9.95||$11.95|
|501g to 1kg||$11.95||$14.95|
|1001g to 3kg||$14.95||$19.95|
|3001g to 5kg||$19.95||$24.95|
|5kg +||$29.95||Not Available|
All orders 5kg are sent via Australia Post and can be tracked at: https://auspost.com.au/parcels-mail/track.html.
Can I purchase Insurance on my parcel?
Yes you can! At time of checkout you can choose to purchase the insurance on your parcel. If your parcel then gets Lost, Damaged or Stolen in transit you can simply contact us via email. The process takes around 24 hours to be re-reimbursed. If you choose to un-check the insurance box your parcel is not covered with any insurance and Fabric by Missy Rose will not be held liable or compensate the buyer for any Lost, Damaged or Stolen parcels.
Once your order is packed you will receive a shipping confirmation via your specified account email with all relevant tracking information. On the chance that your parcel is misplaced with Australia Post, it is best to follow it up with them. Once they have deemed your parcel lost you can the follow up with us if you purchased insurance for a refund.
Can I modify my order after it's placed?
Unfortunately we are unable to make changes to your order after they are placed.
Do you offer Local Pickup?
Local pick up is no longer available.
How do I wash my fabric?
Finish your edges on your woven bases before pre washing, you should wash your fabrics how you plan on treating the finished garment. Woven fabrics should be washed with alike colours and knit fabrics are best to wash with a colour catcher for the first wash, however, not necessary. If you are purchasing the fabric to sell as finished item it is always best to wash and dry before making your item, to allow for upto 10% shrinkage. If you wash the finished item after it's made, it can affect the sizing by upto 10%
Do you offer Wholesale Rates?
We currently do not have any wholesale structures in place. As we grow, this may be something we consider in the future.
If you update your address on your account you also need to email or message us with any address changes. Simply updating your address on your account will only change future pre orders and not previous ones.
Do you accept Returns?
We take great care in making sure your order is perfect. We do not accept returns or cancelled orders in any circumstances, when choosing to use our laybuy system you are agreeing that the 30% deposit is non refundable so if your laybuy fails to pay out and you cannot finish the payments on it you will not be reimbursed the 30% deposit. Since we have a large range of bases to choose from, please take care when checking out as we do not exchange if the customer has checked out with the incorrect base. We send out a large volume of fabric each month and from time to time we may miss a small printing fault. If you have received an item with a printing fault please send us a photo and we will replace the fabric. If we don't have the fabric in stock we will offer another design, or a voucher in its place (as customer happiness is our main priority). By purchasing from our store you agree to all of these return policies.