At Fabric by Missy Rose, we're so excited to be part of your creative journey and are committed to getting your beautiful fabrics to you, wherever you are. This policy outlines everything you need to know about our shipping process, from the moment you order to the day your package arrives.

📦 Processing and Dispatch

• Pre-Order Timeline: Our pre-order process runs on an approximate 8-week timeline, starting from the close of the pre-order period to final delivery. This timeframe includes production, thorough quality checks at our warehouse, and careful packing before dispatching your order.
• Address Accuracy: Please double-check that your shipping address is correct at checkout. We want to ensure your order finds you without any hitches, as we cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.

🚚 Shipping Methods and Rates

• Carriers: We primarily use Australia Post and other trusted carriers to deliver your orders safely.
• Rates: Your shipping costs are calculated automatically at checkout based on the weight of your order and your location.
• Worldwide Shipping: We happily ship to our creative community across the globe! Please be aware that any local duties, taxes, or customs fees are the responsibility of the recipient and are not included in our shipping charges.

📍 Tracking and Notifications

• Tracking Your Order: Once your order is on its way, we'll send a tracking link to you via email or SMS. It can take 24–48 hours for the tracking information to become active in the carrier's system.
• Delivery Status: If tracking shows your package has been delivered but you haven't received it, we recommend checking with other household members, building management, or neighbours first. If it's still missing, please contact the carrier directly. If the issue remains unresolved, reach out to us with your order number, and we’ll help.

🎁 Packaging and Delivery

• Packed with Care: We take great care in packaging your fabrics to ensure they arrive in pristine condition, ready for your next project.
• Delivery Estimates: Any delivery windows provided by carriers are estimates. While we strive for timely delivery, these timeframes are not guaranteed.

⚠️ Delays and Exceptions

Sometimes, factors outside our control like peak seasons, customs inspections, or carrier disruptions can cause delays. Deliveries to remote areas may also take a bit longer. We appreciate your patience and will communicate any significant delays when we can.

💔 Missing, Damaged, or Incorrect Items

• Damaged in Transit: If your order arrives damaged, please contact us at missy@missyrose.com.au within 7 days of delivery. Be sure to include photos of the damaged product, the shipping label, and the packaging so we can sort it out for you.
• Missing or Incorrect Items: If something isn't quite right with your order, let us know within 7 days of delivery, and we'll work quickly to make it right.
• Lost Parcels: If a carrier investigation confirms a parcel is lost in transit, we will work with you to arrange a replacement or find a suitable resolution.

↩️ Returns and Refunds

30-Day Money-Back Guarantee

We’re committed to your satisfaction. If you’re not completely happy with your order, you can return eligible items within 30 days of delivery for a full refund or exchange, provided the item is unwashed, unused, and in original condition.

Exclusions: Custom “Print Your Own” Orders

Please note, change-of-mind returns, refunds, or cancellations are not accepted for custom “print your own” items. If your custom print arrives faulty or damaged, you’re still covered—just get in touch and we’ll arrange a replacement, exchange, or refund.

Faulty or Damaged Items

If any item arrives faulty or damaged, please contact us within 30 days of delivery with your order number and clear photos of the issue. We’ll help arrange a replacement, exchange, or refund. If a replacement is out of stock, we’ll issue a full refund right away.

How to Return an Item

• Returns must be sent via Australia Post tracked postage.
• Items must be unwashed, unused, and in the same condition as received.
• Include your order number and, if applicable, photos of damage when reaching out so we can assist you swiftly.

Non-Returnable Items: Gift cards.

Refunds

Once we’ve received and inspected your return, we’ll notify you by email. Approved refunds are processed to your original payment method.