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Terms of service

Here is the updated and professionally formatted version of your Terms of Service. The "Last updated" date has been adjusted to reflect today's date.

Terms of Service

These Terms of Service ("Terms") govern your use of the Fabric by Missy Rose Pre-Order website (missyrose-preorder.com.au) and all related services we provide. By accessing our platform and placing an order, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms and Eligibility

By visiting our site or purchasing goods from us, you engage in our "Service" and agree to these Terms, including any additional policies referenced herein. These Terms apply to all site users, including browsers, vendors, customers, merchants, and content contributors. To utilize our Service, you must be at least the age of majority in your state or province of residence. By agreeing to these Terms, you formally represent that you meet this requirement.

2. Storewide Policies

These Terms operate in conjunction with our primary store policies. We encourage you to review the following documents to fully comprehend our operational procedures:

  • Privacy Policy: Details regarding data collection and usage at /policies/privacy-policy.

  • Shipping Policy: Information on fulfillment and delivery at /policies/shipping-policy.

  • Refund Policy: Guidelines for returns and exchanges at /policies/refund-policy.

3. The Pre-Order Model

As a pre-order business, our operational structure differs from traditional retail models. Please be aware of the following conditions:

  • Timeline: Please allow an approximate 8-week fulfillment window from the close of a pre-order round to final delivery. This timeframe encompasses fabric production, international transit to our warehouse, quality control inspections, and final dispatch.

  • Production Variances: Production schedules are occasionally subject to shift due to circumstances beyond our control. We are committed to communicating any significant delays promptly.

  • Mixed Orders: Orders containing items with varying pre-order timelines will typically be held and dispatched together once all items are available. For split shipments, please contact our support team; additional shipping fees will apply.

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping information at checkout. We assume no liability for delays or lost parcels resulting from incorrect address data.

4. Pricing and Payment

  • Currency: All transactions are processed and listed in Australian Dollars (AUD).

  • Taxes: Prices are inclusive of the Goods and Services Tax (GST) where applicable.

  • Errors: We reserve the right to rectify pricing errors or inaccurate product descriptions and to cancel orders placed under incorrect information.

  • Fraud Screening: All transactions are subject to security and fraud risk assessments. We reserve the right to refuse or cancel any order.

5. Shipping, Returns, and Refunds

Our comprehensive Shipping Policy detailing carriers, rates, and tracking is available at /policies/shipping-policy. For complete return information, please consult /policies/refund-policy.

  • 30-Day Guarantee: We provide a 30-day money-back guarantee for eligible items if you are unsatisfied with your purchase.

  • Faulty or Damaged Items: Claims for defective merchandise must be submitted within 30 days of delivery to facilitate a replacement, exchange, or refund.

Important Note: We do not accept returns, refunds, or cancellations for change-of-mind on custom "Print Your Own" orders.

6. Product Colors and Variations

While we endeavor to display product colors and textures as accurately as possible, we cannot guarantee that your device's monitor will render colors with absolute precision. Minor variations in hue and texture are standard occurrences between different fabric bases and manufacturing print runs.

7. Promotions and Gift Cards

Promotional codes and discounts are subject to specific, advertised terms and hold no cash value. Gift cards are non-refundable, non-returnable, and cannot be redeemed for cash.

8. User Accounts and Prohibited Uses

If you register for an account, you assume responsibility for maintaining the confidentiality of your login credentials and ensuring your profile information remains accurate.

You are strictly prohibited from utilizing our site or its content to:

  • Conduct any unlawful acts.

  • Infringe upon our intellectual property rights or the rights of others.

  • Harass, abuse, or discriminate against any individual.

  • Submit false or misleading information.

  • Interfere with or bypass the security features of the Service.

9. User-Generated Content and Intellectual Property

  • User-Generated Content (UGC): By submitting reviews, comments, or other content, you grant Fabric by Missy Rose a non-exclusive, royalty-free, perpetual, and irrevocable right to utilize, reproduce, modify, and publish said content across any media. You assert that you control all rights to the UGC provided.

  • Intellectual Property: All native site content, including text, graphics, logos, and digital assets, remains the exclusive property of Fabric by Missy Rose and is protected under Australian and international copyright legislation.

10. Third-Party Tools and Links

Our Service may incorporate third-party tools or provide links to external websites. We do not evaluate, endorse, or assume liability for the accuracy, content, or practices of any third-party materials or platforms.

11. SMS/MMS Marketing

By opting into our SMS/MMS marketing communications, you consent to receive recurring automated promotional and personalized text messages.

  • Consent: Participation in this program is not a prerequisite for making a purchase.

  • Opt-Out: Reply STOP to cancel your subscription, or HELP for assistance.

  • Rates: Standard message and data rates may apply. Frequency of messaging varies.

  • Data Usage: Your phone number, consent status, and message metadata are processed via our provider, Klaviyo.

  • Transactional Texts: Opting out of marketing campaigns does not opt you out of essential, non-promotional transactional alerts regarding your orders.

12. Limitation of Liability and Indemnity

To the maximum extent permitted by applicable law, Fabric by Missy Rose shall not be held liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service. You agree to indemnify, defend, and hold harmless Fabric by Missy Rose from any third-party claims or demands, including reasonable legal fees, arising from your breach of these Terms.

13. Governing Law and Modifications

  • Jurisdiction: These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. You consent to the exclusive jurisdiction of the state's courts for any disputes.

  • Changes to Terms: We reserve the right to modify or replace these Terms at our discretion. Updates will be posted to this page, and it is your responsibility to review them periodically. We retain the right to terminate your access to the Service without notice for suspected violations of these Terms.

Contact Information

If you have any questions or require clarification regarding these Terms of Service, please reach out to our team:

  • Email: missy@missyrose.com.au

  • Mailing Address: Fabric by Missy Rose, PO BOX 7043, Sippy Downs QLD 4556, Australia

Last updated: June 11, 2026

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