Privacy Policy

Welcome to the Fabric by Missy Rose community! Your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

Who We Are & How to Contact Us

We are Fabric by Missy Rose Pre-Order. If you have any questions about this policy, want more details about our privacy practices, or wish to make a complaint, you can reach us anytime.

• Email: missy@missyrose.com.au
• Mailing Address: Fabric by Missy Rose, PO BOX 7043, Sippy Downs QLD 4556, Australia

What Data We Collect

When you interact with our store, we collect certain information to provide you with the best possible experience.

• Device & Usage Data: When you visit our site, we automatically collect information about your device, such as your web browser version, IP address, and time zone. We also gather data on how you browse our site, including which pages you view and the search terms that led you to us.
• Order & Customer Data: When you make a purchase, we collect the information needed to process your order, such as your name, billing and shipping addresses, payment information, email address, and phone number.
• Support Interactions: If you contact us for support, we will collect the information you provide to help resolve your query.
• SMS/MMS Data: If you opt into our text message marketing, we collect your phone number, consent status (opt-in/out), the source of your subscription, and message metadata.
• Cookies: We use cookies, which are small data files placed on your device, to help our site function correctly and to understand how you use it.

How We Use Your Data

We use the information we collect for several key purposes:

• Providing Our Services: To process payments, arrange shipping, and fulfil your orders.
• Communication: To send you order confirmations, shipping updates, and to respond to your questions.
• Marketing & Promotions: With your consent, we send you information about new products, special offers, and other updates we think you'll love.
• Analytics & Improvement: To understand how our customers use the site so we can improve our products and your shopping experience.
• Personalisation: To tailor content and advertising to your interests.
• Fraud Prevention & Security: To screen orders for potential risk or fraud and to comply with legal obligations.

Our Legal Bases for Processing

Under privacy laws, we process your personal information on the following lawful bases:

• Your consent (for example, to receive marketing messages).
• The performance of the contract between you and us (to fulfil your order).
• Our legitimate interests, which do not override your rights and freedoms (for example, for analytics or fraud prevention).
• Compliance with a legal obligation.

Cookies and Tracking

Cookies help make your browsing experience better by allowing our website to remember your actions and preferences. We use functional, performance, advertising, and social media cookies to optimise your experience. For a detailed list of the cookies Shopify uses, you can review their policy at https://www.shopify.com/legal/cookies.

SMS/MMS Marketing

By consenting to our SMS/MMS marketing at the number provided, you agree to receive recurring automated promotional and personalised marketing text messages from us.

• Consent: Your consent to receive these messages is not a condition of any purchase.
• Opt-Out & Help: You can opt out at any time by replying STOP. For assistance, reply HELP. You can also contact us at missy@missyrose.com.au.
• Cost & Frequency: Message and data rates may apply. The frequency of messages varies.
• Provider & Data: We use Klaviyo to manage our SMS communications. We process your phone number, consent status, and message metadata for this service.
• Transactional Texts: Please note that even if you opt out of marketing texts, you may still receive non-promotional, transactional messages about your orders, such as shipping notifications.

Sharing Your Data

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, including:

• Shopify: To power our online store.
• Klaviyo: To manage our email and SMS marketing communications.
• Payment Processors: To securely handle your payments.
• Logistics & Shipping Partners: To get your orders to you.
• Analytics & Advertising Partners: Such as Google Analytics, to help us understand and improve our service.
• Legal Authorities: We may share your information to comply with laws, respond to a lawful request like a subpoena, or otherwise protect our rights.

International Data Transfers

Your personal information may be transferred and processed in countries other than Australia, such as the United States and Canada, where our service providers (like Shopify) have operations. We take steps to ensure your data is protected when it is transferred internationally.

Data Retention

We retain your personal information for our records when you place an order, unless and until you ask us to delete it.

Your Rights

You have rights over your personal information. Under the Australian Privacy Principles (and where applicable, GDPR for EEA/UK residents), these may include the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your personal information.
• Data portability to receive your information in a usable format.
• Object to or restrict certain processing.
• Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can find more information here: https://www.oaic.gov.au/privacy/privacy-complaints.

Do Not Track & GPC

Our practices do not change when we detect a "Do Not Track" or Global Privacy Control (GPC) signal from your browser, as there is no consistent industry standard for response.

Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to their site. We have no control over and assume no responsibility for the content or privacy policies of any third-party sites.

Security

We take reasonable precautions to protect your personal information and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, or disclosed.

Children's Privacy

Our service is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review it periodically.

For more information about our store practices, please review our Terms of Service and Refund Policy.

Last updated: 31 October 2025